LS Linden Studio to me
Hi Ana,
Done: your appointment is now Friday at 14:00, and your Thursday slot is cancelled.
Linden Studio
On Mon at 09:38, Ana Costa wrote: Hi, could I move this to Friday at 14:00? Something came up at work.
Your AI operator, whatever your field
Train Ezro on your team's process once. It follows that process on every request.
Marlow Foods Email Hi, can you send the 40 cartons you have now and the rest when stock lands? And put both on our new PO 7781.
Tara Lane Instagram Hey, I ordered the linen shirt in M and got an L. Need it for Saturday!
Leah Grant Messenger Hi, we were charged twice for September. Can you refund one and send a corrected statement?
Kai Morgan WhatsApp Our team of 6 lands a day late now. Can you move all three rooms to Thursday and keep the airport pickup?
Hi, can you send the 40 cartons you have now and the rest when stock lands? And put both on our new PO 7781.
Ezro · 09:42 MAT-DN-0912.pdf
Hi Nina, done. The 40 cartons leave tomorrow and the other 24 follow on 14 October, when our stock lands. Both are on PO 7781, and tomorrow’s delivery note is attached.
Perfect, thanks. I’ll tell the warehouse to expect both.
MF Marlow Foods
- Customer
- Since 2021
- Topic
- Order
Procedure Split a delivery
- Split SO-4471 into two deliveries ERPNext · 40 now, 24 due 14 Oct
- Put both deliveries on PO 7781 ERPNext · Customer PO 7781
- Booked tomorrow’s dispatch ERPNext · MAT-DN-0912 · 40 cartons
- Replied with both delivery dates Email · MAT-DN-0912.pdf
Attached MAT-DN-0912.pdf
Replied in 12 s
Status Done
- Email. Marlow Foods asks for the 40 cartons in stock now and the rest when stock lands, both on their new PO 7781. Ezro splits order SO-4471 into two deliveries in ERPNext, puts both on PO 7781, books tomorrow’s dispatch and replies with both delivery dates and the delivery note attached. Done by Ezro in 12 seconds.
- Instagram. @tara.lane ordered a linen shirt in M, received an L and needs it for Saturday. Ezro finds the order in ERPNext, checks the M is in stock, books the courier to drop off the M and collect the L on Friday, and emails her the return label. Done by Ezro.
- Messenger. Leah Grant was charged twice for September and asks for one refund and a corrected statement. Ezro confirms in ERPNext that the second $240 charge is a duplicate, refunds it, emails a corrected September statement and replies with the refund reference. Done by Ezro.
- WhatsApp. Kai Morgan’s team of six lands a day late and asks to move their three rooms to Thursday and keep the airport pickup. Ezro moves the booking and the driver to Thursday in Google Sheets, applies no change fee as it is more than 48 hours out, and sends the updated confirmation. Done by Ezro.
Ezro doesn’t just answer. It finishes the job.
Whether it’s a booking or an address, Ezro changes it in your systems and confirms it. Your team doesn’t have to touch it.
[ Room enquiries ]
[ Instagram · Maya ] Ezro
Hi! Is a double room free Friday to Sunday? How much a night?
Ezro checked the room calendar
Ezro
Yes, a double is free Friday to Sunday at £90 a night. Shall I hold one for you?
Yes please, it’s for Maya Ortiz.
Ezro held Room 6 for Maya Ortiz
Ezro
Done. Room 6 is held for you and your confirmation is on its way. What time do you think you’ll arrive?
Done · Room held for 2 nights · confirmation sent
- Checked · Room calendar 2 doubles free, Fri to Sun
- Rule · Step 2 No discounts, so none offered
- Held · Step 3 Room 6, for 24 hours
- Asked · Step 4 Arrival time, not given yet
Customers switch channels. Ezro keeps up.
Email, WhatsApp, Instagram and Messenger in one place. Ezro recognises a returning customer on any of them.
Your appointment on Thursday Inbox
LS Linden Studio You’re booked for Thursday at 10:00.
AC Ana Costa Hi, could I move this to Friday at 14:00? Something came up at work.
- Job 2041 · Moved Known by her email address
[ Ana Costa ] 1 channel · 1 change · none before she was known
Ezro follows the rules you already have.
Write how your team handles a request, in plain sentences. Each line becomes a step Ezro takes, in the order you wrote it.
When to use this
Based on what the customer says
Describe when to use it A guest asks whether a room is free for the nights they want.
Check the dates 1–3
- 1
Type / to add a step, or @ to use something the agent can do Check the Room calendar@ for the nights they ask about.
Ask for the dates if they have not said.
- 2
Use the Rate sheet to quote the nightly rate for those nights. Do not offer discounts.
- 3
/ Type / to add a step, or @ to use something the agent can do
3aIF
Is a room free for every night they asked for?
Then continue with Hold the room
3bELSE
Then continue with Offer other dates
Hold the room 4–5
- 4
Hold the room in Bookings for 24 hours and tell the guest when the hold ends.
- 5
End Close the conversation
Offer other dates 6
- 6
Offer the nearest free nights from the Room calendar, with their rates.
Ezro learns your business from what you’ve already written.
Point it at your website or Notion, or write what’s missing as articles in Ezro. It re-reads them on a schedule you set, and every answer shows where it came from.
[ Knowledge ] Sources
Create content Write an article, or turn a file into one.
Content sources
Source Status Live pages
Articles — 7 / 7 live
Guest handbook Live 18 / 18 live
help.lemontree.example Live 40 / 40 live
[ Conversation ] Web chat
Customer
Hello, can we bring our dog?
Ezro
Yes, well-behaved dogs are welcome in our garden rooms. Please mention your dog when you book.
Why this reply
What it looked up
Searched “dogs allowed”
Opened Bringing your dog
Ezro works inside the systems you already use.
Shopify, Google Sheets, QuickBooks, WhatsApp, or the tool only your team uses: if it has an API, Ezro connects to it, and if it doesn’t, Ezro uses it in a browser. No new database to keep.
Ezro works inside the apps a team already uses: in Shopify, stock checked; in Trello, card moved; in Gmail, supplier emailed; in Airtable, row added; in Google Sheets, budget updated; in Stripe, refund issued; in QuickBooks, invoice raised; in HubSpot, contact added; in WhatsApp, customer answered; in Slack, team told; in Notion, notes filed; in ERPNext, order raised.
Ezro works in systems with no API, once you’ve shown it the job.
Sign in and do the task once, the way you’d show a colleague. Ezro asks what each step meant, then repeats it in a browser for every request.
[ Bookings ] Live
The recorded route 4 steps
- 1 Opens bookings.example.com/new
- 2 Types “maya@example.com” into “Guest email” The email they wrote from
- 3 Types “2 nights” into “Stay” Filled in by the assistant: Stay
- 4 Clicks “Save booking”
Done· Followed the recording · checks passed
You see every run before it goes live.
Replay last month’s requests against a procedure. Where Ezro gets one wrong, fix the line and run it again until every case is right.
6 of 6 simulations passing
-
Double for two nights, midweek
– Never run Running… Passed Failed
-
Twin room on the 14th
– Never run Running… Passed Failed
-
Thu to Sun, one guest
– Never run Running… Passed Failed
-
Asks for a discount
– Never run Running… Passed Failed
-
Dates not given yet
– Never run Running… Passed Failed
-
No room free those nights
– Never run Running… Passed Failed
You can read why Ezro did what it did.
Under every reply, see what Ezro made of the message, the rules it followed and what it looked up. Across all of them, see where your conversations went.
Ezro replied to Sara: “Yes, Sara. I’ve noted your late arrival on the booking. After 10, ring the bell at the side door and the night porter will check you in.” Its “Why this reply” shows it searched “late check-in” and opened Check-in and check-out, followed a procedure using Room calendar and Bookings, and kept to the rules “Use the customer’s first name” and “Keep replies short”.
[ Analyze · Performance ] Example workspace
Automation
1,249 of 2,739
conversations resolved by Ezro · 45.6%
Involvement
1,812 of 2,739
conversations Ezro replied in · 66.2%
Resolution
1,249 of 1,812
it was involved in were resolved · 68.9%
Quality
4.2 of 5
average of 1,020 labelled; 806 scored 4 or 5
Where conversations went
Email 1,104
Messenger 968
Web chat 667
Ezro involved 1,812
Held back by a rule 268
Not involved 659
Resolved by Ezro 1,249
Handed off 300
No outcome 263
Held back 268
A teammate handled it 659
Ezro involved 1,812
Held back by a rule 268
Not involved 659
Resolved by Ezro 1,249
Handed off 300
No outcome 263
Held back 268
A teammate handled it 659
You decide what stays with your team.
Choose, rule by rule, what Ezro may do on its own and what waits for a person.
How far it is trusted What happens without a person, and what waits for one.
- Check the room calendar Allow
- Quote from the rate sheet Allow
- Hold a room Allow
Give a discount Hold for a person
Waits for somebody to approve it before it runs
Customer-facing
When a person is needed, the conversation lands in your own inbox.
Ezro hands over to the team or teammate you chose and tells them why, in the inbox your team already works from. There’s no second helpdesk to buy seats for.
Front desk Ana Silva Web chat Closed
Ana Silva
We land at 5 in the morning on Friday. Could we check in early?
Ezro checked the room calendar
Ezro
Room 6 is free from Thursday night, so it can be ready when you land.
Ana Silva
Lovely. Can I talk to someone to arrange it?
Ezro handed off to Front desk The customer asked for a person.
Internal note Ezro
Handed over to a person: the customer asked for a person.
Lena
Hi Ana, it’s Lena at the front desk. Room 6 is yours from Thursday night, and the extra night is on us. See you Friday.
Lena changed status from Open to Closed
Done · Closed by the front desk
You can see, pause or erase anything Ezro does.
Every action Ezro takes lands in an audit log, with what it did and why. Pause a channel or the whole workspace and nothing goes out. When a customer asks, delete their data.
- Jun Deleted a customer’s data on request The customer asked
- Elif Kaya Wrote on Instagram Waiting for your team, not sent Instagram is paused
- Jun Paused Instagram By hand
- Ezro Replied to Tomás Reyes on Web chat Refunds · step 4
- Ezro Refunded order 5521 to Tomás Reyes Refunds · step 3
- Ezro Checked order 5521 in the order sheet Refunds · step 1
You pay for finished work, not seats.
Every job Ezro finishes is counted once. If the customer comes back about the same thing, it isn’t counted again.
[ This month ] Example workspace
1,284 Jobs finished
- Room held Maya · Instagram +1
- Invoice resent Brightway · Email +1
- Repair booked Unit B4 · WhatsApp +1
- Order status Asked again the next day Came back · not counted
You pay for 1,284 finished jobs
Seats None
You set it up with us, not with a manual.
On Team, one setup call with us. On Scale, we do the setup with you. Solo sets itself up with our guides.
[ Setup ] Example workspace
- 01 Procedure written Room enquiries
- 02 System connected Bookings
- 03 Tested on past requests 6 of 6 passing
- 04 Live on a channel Instagram
Done· Live
Setup on each plan
- Solo Self-serve, with guides
- Team A setup call with us
- Scale Done with you
Questions Before you book
Questions people ask before they book.
What kind of work can Ezro do?
Any job you can write down as a procedure: sending materials to a site, holding a room, checking a payment, logging a repair, answering where an order is. If you are not sure, we try it in simulations on the demo before anything goes live.
What systems can Ezro work in?
Almost any. Tools with an API or an MCP server are connected during setup, and a tool with neither Ezro uses in a browser, once you’ve shown it the job. Either way you choose what Ezro may read and write. Tell us what you use on the demo.
What if it gets something wrong?
You test it on real requests before it goes live. It follows your procedures and only takes the actions you give it. Anything you keep for your team is assigned to a person, and every request shows what Ezro did and why.
Can I limit what it’s allowed to do?
Yes. You set it rule by rule and per channel, including what waits for a person. Ezro only takes the actions you give it.
Who sees my data?
Your team, and the providers that run Ezro (listed in our privacy policy ). We don’t sell it, and the AI model providers we use don’t train on it.
Do I need a developer?
No. Procedures and guidance are written in plain words, and we connect your systems with you.
How does it work with WhatsApp’s 24-hour window?
Ezro answers freely inside the 24-hour customer service window. After it, follow-ups go out as WhatsApp-approved templates.
See Ezro run one of your procedures.
Bring two or three jobs your team repeats every week. We’ll write them as procedures and run them live on the call.
- Your procedures, written and run live
- The systems Ezro would work in for you
- A plan sized to your volume
Ezro demo
30 min · video call
Pick a time that suits you.
Tuesday · East Africa Time
Email hello@ezro.appSend us a line and we’ll find a slot for the demo.